Directorate of Academic Quality Assurance
DAQA Service Delivery Charter
Commitment to timely, transparent and quality academic support services
The Directorate of Academic Quality Assurance (DAQA) is committed to providing efficient, reliable and timely services in support of academic quality, teaching effectiveness, programme development and staff sensitization across the University.
Service Delivery Charter
Below is the DAQA Service Delivery Charter outlining the services offered, requirements, applicable charges and the expected timelines for delivery.
| Service | Requirement | Charges | Timeline |
|---|---|---|---|
| Enquiries | Voluntary visit / call | Free | 10 minutes if no consultations are required, and 1 day if consultations are required |
| Lecturer self-reporting on teaching |
|
Free | 24 hours after the close of teaching business on Friday |
| Evaluation of effectiveness of teaching |
|
Free | From the 9th week of the semester up to one day before the end of examinations |
| Evaluation of all new academic programmes |
|
Free | Response within fourteen (14) working days after receiving the draft curriculum |
| Sensitization of academic staff |
|
Free | Two (2) sensitizations to be held within the year |