| What | When | Whom | How | Who | Documents | |
| Type of communication (internal or external) | What information is communicated? (eg Policy, requirement, procedure, instructions, incident etc.) | Frequency of the communication(Date, month, Quarterly, Time)
| Who is the intended audience for the communication?(eg suppliers, employers, board, clients, legal bodies etc.)
| Method of communication(eg verbal, non-verbal & meetings)
| Who is responsible for this communication?
| Records or related documents of this communication ( eg Meeting minutes, recall notice, company announcements, training material etc.)
|
| Internal | Policy Instructions Incidents Procedures Requirements | Every semester | IODeL facilitators and students
| Email, website, Whatsapp platform, meetings | Director, IODeL | Examination processing schedules, Examination time tables, Facilitation workload, students examination register, Unit structures, Fee Structures, IODeL Policy, eContent development and review policy |
| Internal | Training Information | Every semester | IODeL facilitators and students
| Email, Whatsapp platform, meetings | Director, IODeL | Training and sensitization schedules |
| Internal | Procedures | Quarterly | IODeL Staff
| 1. Email 2. Physical Memos | Director, IODeL | ISO Documents |