{"id":394,"date":"2025-02-14T10:25:40","date_gmt":"2025-02-14T10:25:40","guid":{"rendered":"https:\/\/cuk.ac.ke\/itvet\/?page_id=394"},"modified":"2025-02-14T10:25:46","modified_gmt":"2025-02-14T10:25:46","slug":"service-delivery-charter","status":"publish","type":"page","link":"https:\/\/cuk.ac.ke\/itvet\/service-delivery-charter\/","title":{"rendered":"SERVICE DELIVERY CHARTER"},"content":{"rendered":"

\u00a0<\/u><\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\n SERVICE<\/td>\n REQUIREMENT<\/td>\n CHARGES<\/td>\n TIMELINE<\/td>\n<\/tr>\n<\/thead>\n
1<\/td>\n Response to inquiries\/suggestions<\/td>\n Clarity of request or wish and full disclosure of what is required.<\/td>\n Free<\/td>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Verbal inquiries within a day<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electronic enquiries within two (2) working days<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Postal inquiries within seven (7) working days<\/td>\n<\/tr>\n
2<\/td>\n Response to missing marks<\/td>\n Duly filled out missing marks forms ( physical or online)<\/td>\n Free<\/td>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Within two 2 weeks after the results are released<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0working days on receipt of the duly filled form<\/td>\n<\/tr>\n
3<\/td>\n Developing content and updating the University website<\/td>\n As per the university communication policy<\/td>\n Free<\/td>\n Within 24 hours upon approval<\/td>\n<\/tr>\n
4<\/td>\n Resolution of Public complaints<\/td>\n Filed complaints (verbal\/written)<\/td>\n As per CAJ Guidelines<\/td>\n As per CAJ guidelines<\/td>\n<\/tr>\n
5<\/td>\n Access to University Information<\/td>\n As per the Access to Information Act, 2016<\/td>\n As per the Access to Information Act, 2016<\/td>\n As per the Access to Information Act, 2016<\/td>\n<\/tr>\n
6<\/td>\n Admission of students<\/td>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 5\/certificate D plain<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 6\/Diploma C-;<\/td>\n
Application fee: Kshs. 500;<\/td>\n Within 8 weeks after the close of an advert<\/td>\n<\/tr>\n
7<\/td>\n Registration, Teaching, and Examinations<\/td>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Registration to relevant Programme<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Class attendance<\/p>\n
\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proof of payment of tuition and other fees<\/td>\n
As per the CUK fee payment policy<\/td>\n As per semester schedules<\/td>\n<\/tr>\n
8<\/td>\n Issuance of Results Slips<\/td>\n On successful completion of a semester<\/td>\n Free<\/td>\n Within 15 minutes following day after the Senate Board of Examiner’s approval or TVET CDACC release<\/td>\n<\/tr>\n
9<\/td>\n Issuance of Academic Transcripts<\/td>\n Completion of an academic year<\/td>\n Free<\/td>\n Thirty (30) working days after the end of the academic year and the Senate Board of Examiners approval<\/td>\n<\/tr>\n
10<\/td>\n Issuance of Academic Certificates<\/td>\n Successful completion of academic programmes<\/td>\n Free<\/td>\n Within Thirty (30) working days after the award<\/td>\n<\/tr>\n
11<\/td>\n Conferment of Awards<\/td>\n Successful completion of academic programmes<\/td>\n Payment of graduation fee as per the graduation announcement<\/td>\n As approved by the University Senate<\/td>\n<\/tr>\n
12<\/td>\n Recommending students for Scholarship awards & Research Grants<\/td>\n Written request<\/td>\n Free<\/td>\n One (1) week<\/td>\n<\/tr>\n
13<\/td>\n Recommendation\/ Introductory Letters \/Confirmation of Units covered<\/td>\n Written request
\nStudent ID<\/td>\n Free<\/td>\n Two (2) working days<\/td>\n<\/tr>\n
14<\/td>\n Student Clearance<\/td>\n Duly filled clearance forms (online clearance form)<\/td>\n Free<\/td>\n Within two (2) working days on receipt of the duly filled form<\/td>\n<\/tr>\n
15<\/td>\n Handling of students’ disciplinary cases<\/td>\n Appropriately submitted cases<\/td>\n Free<\/td>\n Completed within 30 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\u00a0<\/u><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"
\u00a0 SERVICE REQUIREMENT CHARGES TIMELINE 1 Response to inquiries\/suggestions Clarity of request or wish and full disclosure of what is required. Free \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Verbal inquiries within a day \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electronic enquiries within two (2) working days \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Postal inquiries within seven (7) working days 2 Response to missing marks Duly filled out missing marks forms ( physical or online) Free \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Within two 2 weeks after the results are released \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0working days on receipt of the duly filled form 3 Developing content and updating the University website As per the university communication policy Free Within 24 hours upon approval 4 Resolution of Public complaints Filed complaints (verbal\/written) As per CAJ Guidelines As per CAJ guidelines 5 Access to University Information As per the Access to Information Act, 2016 As per the Access to Information Act, 2016 As per the Access to Information Act, 2016 6 Admission of students \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 5\/certificate D plain \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 6\/Diploma C-; Application fee: Kshs. 500; Within 8 weeks after the close of an advert 7 Registration, Teaching, and Examinations \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Registration to relevant Programme \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Class attendance \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proof of payment of tuition and other fees As per the CUK fee payment policy As per semester schedules 8 Issuance of Results Slips On successful completion of a semester Free Within 15 minutes following day after the Senate Board of Examiner’s approval or TVET CDACC release 9 Issuance of Academic Transcripts Completion of an academic year Free Thirty (30) working days after the end of the academic year and the Senate Board of Examiners approval 10 Issuance of Academic Certificates Successful completion of academic programmes Free Within Thirty (30) working days after the award 11 Conferment of Awards Successful completion of academic programmes Payment of graduation fee as per the graduation announcement As approved by the University Senate 12 Recommending students for Scholarship awards & Research Grants Written request Free One (1) week 13 Recommendation\/ Introductory Letters \/Confirmation of Units covered Written request Student ID Free Two (2) working days 14 Student Clearance Duly filled clearance forms (online clearance form) Free Within two (2) working days on receipt of the duly filled form 15 Handling of students’ disciplinary cases Appropriately submitted cases Free Completed within 30 days \u00a0<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-394","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":1,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages\/394\/revisions"}],"predecessor-version":[{"id":395,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages\/394\/revisions\/395"}],"wp:attachment":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/media?parent=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

<\/td>\n	SERVICE<\/td>\n	REQUIREMENT<\/td>\n	CHARGES<\/td>\n	TIMELINE<\/td>\n<\/tr>\n<\/thead>\n
1<\/td>\n	Response to inquiries\/suggestions<\/td>\n	Clarity of request or wish and full disclosure of what is required.<\/td>\n	Free<\/td>\n	\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Verbal inquiries within a day<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electronic enquiries within two (2) working days<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Postal inquiries within seven (7) working days<\/td>\n<\/tr>\n
2<\/td>\n	Response to missing marks<\/td>\n	Duly filled out missing marks forms ( physical or online)<\/td>\n	Free<\/td>\n	\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Within two 2 weeks after the results are released<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0working days on receipt of the duly filled form<\/td>\n<\/tr>\n
3<\/td>\n	Developing content and updating the University website<\/td>\n	As per the university communication policy<\/td>\n	Free<\/td>\n	Within 24 hours upon approval<\/td>\n<\/tr>\n
4<\/td>\n	Resolution of Public complaints<\/td>\n	Filed complaints (verbal\/written)<\/td>\n	As per CAJ Guidelines<\/td>\n	As per CAJ guidelines<\/td>\n<\/tr>\n
5<\/td>\n	Access to University Information<\/td>\n	As per the Access to Information Act, 2016<\/td>\n	As per the Access to Information Act, 2016<\/td>\n	As per the Access to Information Act, 2016<\/td>\n<\/tr>\n
6<\/td>\n	Admission of students<\/td>\n	\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 5\/certificate D plain<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 6\/Diploma C-;<\/td>\n	Application fee: Kshs. 500;<\/td>\n	Within 8 weeks after the close of an advert<\/td>\n<\/tr>\n
7<\/td>\n	Registration, Teaching, and Examinations<\/td>\n	\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Registration to relevant Programme<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Class attendance<\/p>\n \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proof of payment of tuition and other fees<\/td>\n	As per the CUK fee payment policy<\/td>\n	As per semester schedules<\/td>\n<\/tr>\n
8<\/td>\n	Issuance of Results Slips<\/td>\n	On successful completion of a semester<\/td>\n	Free<\/td>\n	Within 15 minutes following day after the Senate Board of Examiner’s approval or TVET CDACC release<\/td>\n<\/tr>\n
9<\/td>\n	Issuance of Academic Transcripts<\/td>\n	Completion of an academic year<\/td>\n	Free<\/td>\n	Thirty (30) working days after the end of the academic year and the Senate Board of Examiners approval<\/td>\n<\/tr>\n
10<\/td>\n	Issuance of Academic Certificates<\/td>\n	Successful completion of academic programmes<\/td>\n	Free<\/td>\n	Within Thirty (30) working days after the award<\/td>\n<\/tr>\n
11<\/td>\n	Conferment of Awards<\/td>\n	Successful completion of academic programmes<\/td>\n	Payment of graduation fee as per the graduation announcement<\/td>\n	As approved by the University Senate<\/td>\n<\/tr>\n
12<\/td>\n	Recommending students for Scholarship awards & Research Grants<\/td>\n	Written request<\/td>\n	Free<\/td>\n	One (1) week<\/td>\n<\/tr>\n
13<\/td>\n	Recommendation\/ Introductory Letters \/Confirmation of Units covered<\/td>\n	Written request \nStudent ID<\/td>\n	Free<\/td>\n	Two (2) working days<\/td>\n<\/tr>\n
14<\/td>\n	Student Clearance<\/td>\n	Duly filled clearance forms (online clearance form)<\/td>\n	Free<\/td>\n	Within two (2) working days on receipt of the duly filled form<\/td>\n<\/tr>\n
15<\/td>\n	Handling of students’ disciplinary cases<\/td>\n	Appropriately submitted cases<\/td>\n	Free<\/td>\n	Completed within 30 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \u00a0<\/u><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" \u00a0 SERVICE REQUIREMENT CHARGES TIMELINE 1 Response to inquiries\/suggestions Clarity of request or wish and full disclosure of what is required. Free \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Verbal inquiries within a day \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Electronic enquiries within two (2) working days \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Postal inquiries within seven (7) working days 2 Response to missing marks Duly filled out missing marks forms ( physical or online) Free \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Within two 2 weeks after the results are released \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0working days on receipt of the duly filled form 3 Developing content and updating the University website As per the university communication policy Free Within 24 hours upon approval 4 Resolution of Public complaints Filed complaints (verbal\/written) As per CAJ Guidelines As per CAJ guidelines 5 Access to University Information As per the Access to Information Act, 2016 As per the Access to Information Act, 2016 As per the Access to Information Act, 2016 6 Admission of students \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 5\/certificate D plain \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Level 6\/Diploma C-; Application fee: Kshs. 500; Within 8 weeks after the close of an advert 7 Registration, Teaching, and Examinations \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Registration to relevant Programme \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Class attendance \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proof of payment of tuition and other fees As per the CUK fee payment policy As per semester schedules 8 Issuance of Results Slips On successful completion of a semester Free Within 15 minutes following day after the Senate Board of Examiner’s approval or TVET CDACC release 9 Issuance of Academic Transcripts Completion of an academic year Free Thirty (30) working days after the end of the academic year and the Senate Board of Examiners approval 10 Issuance of Academic Certificates Successful completion of academic programmes Free Within Thirty (30) working days after the award 11 Conferment of Awards Successful completion of academic programmes Payment of graduation fee as per the graduation announcement As approved by the University Senate 12 Recommending students for Scholarship awards & Research Grants Written request Free One (1) week 13 Recommendation\/ Introductory Letters \/Confirmation of Units covered Written request Student ID Free Two (2) working days 14 Student Clearance Duly filled clearance forms (online clearance form) Free Within two (2) working days on receipt of the duly filled form 15 Handling of students’ disciplinary cases Appropriately submitted cases Free Completed within 30 days \u00a0<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-394","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":1,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages\/394\/revisions"}],"predecessor-version":[{"id":395,"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/pages\/394\/revisions\/395"}],"wp:attachment":[{"href":"https:\/\/cuk.ac.ke\/itvet\/wp-json\/wp\/v2\/media?parent=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}