| SERVICE | REQUIREMENT | CHARGES | TIMELINE | |
| 1 | Response to inquiries/suggestions | Clarity of request or wish and full disclosure of what is required. | Free | · Verbal inquiries within a day
· Electronic enquiries within two (2) working days · Postal inquiries within seven (7) working days |
| 2 | Response to missing marks | Duly filled out missing marks forms ( physical or online) | Free | · Within two 2 weeks after the results are released
· working days on receipt of the duly filled form |
| 3 | Developing content and updating the University website | As per the university communication policy | Free | Within 24 hours upon approval |
| 4 | Resolution of Public complaints | Filed complaints (verbal/written) | As per CAJ Guidelines | As per CAJ guidelines |
| 5 | Access to University Information | As per the Access to Information Act, 2016 | As per the Access to Information Act, 2016 | As per the Access to Information Act, 2016 |
| 6 | Admission of students | · Level 5/certificate D plain
· Level 6/Diploma C-; |
Application fee: Kshs. 500; | Within 8 weeks after the close of an advert |
| 7 | Registration, Teaching, and Examinations | · Registration to relevant Programme
· Class attendance · Proof of payment of tuition and other fees |
As per the CUK fee payment policy | As per semester schedules |
| 8 | Issuance of Results Slips | On successful completion of a semester | Free | Within 15 minutes following day after the Senate Board of Examiner’s approval or TVET CDACC release |
| 9 | Issuance of Academic Transcripts | Completion of an academic year | Free | Thirty (30) working days after the end of the academic year and the Senate Board of Examiners approval |
| 10 | Issuance of Academic Certificates | Successful completion of academic programmes | Free | Within Thirty (30) working days after the award |
| 11 | Conferment of Awards | Successful completion of academic programmes | Payment of graduation fee as per the graduation announcement | As approved by the University Senate |
| 12 | Recommending students for Scholarship awards & Research Grants | Written request | Free | One (1) week |
| 13 | Recommendation/ Introductory Letters /Confirmation of Units covered | Written request Student ID |
Free | Two (2) working days |
| 14 | Student Clearance | Duly filled clearance forms (online clearance form) | Free | Within two (2) working days on receipt of the duly filled form |
| 15 | Handling of students’ disciplinary cases | Appropriately submitted cases | Free | Completed within 30 days |