service-delivery

School of Computing and Mathematics (SCM)

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Service Delivery Charter

School of Computing and Mathematics (Scm)

The Co-operative University of Kenya (CUK) is a Public University established by the Government of Kenya under the Universities Act 2012 and Chartered on the SCM, in this service delivery charter, commits to serve its clients in respect to work ethics, professional conduct and upholding human dignity.

SERVICE	REQUIREMENT	CHARGES	TIMELINE
Response to enquiries/suggestions	Clarity of request or wish and full disclosure of what is required.	Free	Verbal enquiries within a day Electronic enquiries within two (2) working days Postal enquiries within seven (7) working days
Developing content and updating the University website	As per the university communication policy	Free	Within 24 hours upon approval
Resolution of Public complaints	Filed complaints (verbal/written)	As per CAJ Guidelines	As per CAJ guidelines
Access to University Information	As per the Access to Information Act, 2016	As per the Access to Information Act, 2016	As per the Access to Information Act, 2016es
Admission of students	Diploma C-; Degree C+; Master Degree – Bachelor’s degree at 1st or 2nd Upper Class or other qualification considered equivalent by Senate, and; PhD – and relevant Master’s degree	Application fee: Diploma: Kshs. 500; Bachelors Kshs. 1,500; Masters and PhD Kshs. 2,000	Within 8 weeks after the close of an advert
Registration, Teaching and Examinations	Registration to relevant Programme Class attendance Proof of payment of tuition and other fees	As per the CUK fee payment policy	As per semester schedules
Issuance of Results Slips	On successful completion of a semester	Free	Within 15 minutes following day after the senate board of examiners approval
Issuance of Academic Transcripts	Completion of an academic year	Free	Thirty (30) working days after the end of the academic year and senate board of examiners approval
Issuance of Academic Certificates	Successful completion of academic programmes	Free	Within Thirty (30) working days after the award
Conferment of Awards	Successful completion of academic programmes	Payment of graduation fee as per the graduation announcement	As approved by University Senate
Recommending students for Scholarship awards & Research Grants	Written request	Free	One (1) week
Recommendation/ Introductory Letters /Confirmation of Units covered	Written request Student ID	Free	Two (2) working days
Student Clearance	Duly filled clearance forms (online clearance form)	Free	Within two (2) working days on receipt of the duly filled form
Handling of students disciplinary cases	Appropriately submitted cases	Free	Completed within 30 days
Postgraduate supervision	Successful development and presentation and approval of a proposal Timely submission of progress reports, presentation in a conference, the thesis by a student as per set timelines/schedules	Upon payment of the semester as per the fees payment policy	Within two (2) weeks after receiving a project or thesis
Postgraduate thesis examination	Final thesis signed by the student and supervisor Appointment of Examiners	Upon payment of the appropriate examination fee	As per the Postgraduate Handbook