In celebration of Customer Service Week 2024, The Co-operative University of Kenya Library is at the forefront, showcasing its commitment to serving students and visitors with excellence. This year’s theme, “ABOVE & BEYOND,” resonates deeply with the university community as the library staff goes above and beyond to ensure that everyone accessing library services feels valued and supported.

Throughout the week, students and visitors have experienced firsthand the warm and attentive service provided by the library team. As part of the activities, staff assisted patrons with various services, including borrowing and returning books, accessing e-resources, and navigating the Library’s extensive database. These interactions highlight the Library’s role not just as a center of knowledge but as a space where students can find personalized guidance and support in their academic journey. Students and guests appreciated the efficiency and professionalism displayed by the team, with many taking the opportunity to commend the Library’s efforts in enhancing their overall academic experience.

The Customer Service Week activities are aimed at reinforcing the Library’s dedication to creating a welcoming environment for learning, research, and discovery. The Library Team has shown that they are not only custodians of books but also champions of customer satisfaction. Their enthusiasm and willingness to serve makes the Library a key pillar in the university’s broader commitment to quality education and student success.

Beyond the Customer Service Week, the library remains a hub of activity, emphasizing the importance of service excellence in the academic setting. Students are encouraged to take part in the events scheduled throughout the semester and to share their experiences as part of the university’s effort to continually improve and celebrate outstanding service delivery.

HAPPY CUSTOMER SERVICE WEEK 2024!